Last Updated on February 27, 2024 by Twinbrodas
How to Speak With Gotv Customer Care. If you want to speak with a customer care representative from Gotv, there are a few different ways to go about it. In this article, gistbriefly will list the steps you will need to take in order to get in touch with Gotv customer care.
How to Speak With Gotv Customer Care
If you need to speak with customer care from Gotv, there are few steps you can use to speak with Gotv Customer Care.
- Gotv Email
- Gotv Customer Care Number
- Gotv USSD Code
- Gotv Online Chat via website
- Gotv Facebook page
- Gotv Twitter
The list above is the basic simple ways in which you can be able to talk to Gotv Customer Care. Now let’s discuss them one by one.
- Gotv Email
This is a very simple and easy way to talk to the Gotv Customer Care and they reply you within 24hrs. But sometimes many of the Gotv Customers don’t actually know the Gotv Email address. The Gotv Email Addresses are:
- Nigeria – Gotvnigeria@multichoice.co.za.
- Ghana – GotvGhana@multichoice.co.za
- Kenya – mchoice@ke.multichoice.com
- Malawi – Gotvmalawi@multichoice.co.za
- Mozambique – Gotvmozambique@multichoice.co.za
- Nambia – GotvNambia@multichoice.co.za
- Uganda – Gotvuganda@multichoice.co.za
- Zambia – Customerfirst@zm.multichoice.com
- Gotv Customer Care Number
Another simple way to talk to Gotv Customer Care is by talking to them through phone. Most prefer this method because it’s likely the most easiest one among all the ways to speak with Gotv Customer Care. To Speak With Gotv Customer Care through Customer Care number, there are different numbers meant for each country and they are as listed below.
- Nigeria – +234 803 904 4688
- Ghana – +233302740540
- Nambia – +264612705230
- Kenya – 0711066555
- Malawi – +2651895777
- Mozambique – +258411222
- Zambia – +260211368343
- Uganda – +256312245245
Once you dial any of the above number from the corresponding country, you will be connected to a live Gotv Customer Care.
- Gotv USSD Code
This Gotv USSD Code is not actually a way to contact Gotv Customer Care but it can also solve any problems related to Gotv.
This simply means that most of the inquiries you want to do while talking to Gotv Customer Care and be easily done using this USSD Code. Most people love using the USSD Code because it’s simple and fast and gives you almost everything you are looking for on Gotv. To use the Gotv USSD code, simply dial any of the below number depending on your country.
- Nigeria – *288#
- Ghana – *759#
- Kenya – *423#
- Malawi – *470#
- Nambia – *142*6688*1#
- Uganda – *206#
- Zambia – *668#
- Gotv Live Chat via website
The next on our list is the Gotv live chat via the Gotv official website. This one is for people that don’t have call card and wish to chat online. To chat with Gotv Customer Care online, follow the steps below: Visit the Gotv website and go down to self service and scroll down to contact us page, At the button of the contact us page, you will see Gotv Chat.
Then log in to your account. Enter your phone number and Gotv customer care will will be on live chat with you immediately. The official Gotv website is www.gotvafrica.com
Chatting with Gotv customer care via the live chat is the same procedure with each country as you you will be automatically directed to the page in your country language.
- Gotv Facebook Page
Another easy way to speak with a Gotv Customer Care is by contacting them on the Gotv Official Facebook Page. This is a very good option for those who are always active on Facebook. The only downside of the Gotv Facebook Page is that they may not be able to speak with you immediately, but you will be answered within 24hrs of dropping your message or asking your question. To Speak With Gotv Customer Care through the Facebook Page, you can follow the official Gotv Facebook Page and send them message. The official Gotv Facebook Pages are as below
- Nigeria – https://www.facebook.com/GOtvNg
- Ghana – https://web.facebook.com/GOtvGhana
- Kenya – https://www.facebook.com/GOtvKenya
- Malawi – https://www.facebook.com/GOtvMw
- Mozambique – https://www.facebook.com/GotvMozambique
- Nambia – https://www.facebook.com/GOtvNamibia
- Zambia – https://www.facebook.com/GOtvBroadcastingZambia.
- Gotv Twitter
The last on our list of the ways to speak with Gotv Customer Care is through the Gotv Twitter handle. It’s very nice for those who are very active on Twitter. Just follow they will reply you immediately. The official Gotv Twitter handles are
- Nigeria – https://twitter.com/GOtvNg
- Kenya – https://twitter.com/GOtvKenya_
- Ghana – https://twitter.com/GOtv_Ghana
- Uganda – https://twitter.com/GOtvUganda
- Nambia – https://twitter.com/GOtvNamibia
Meanwhile, There are a few things you need do to get the best out of your customer service experience. First, be specific about the issue you are having. The more specific you are, the easier it will be for the customer service representative to help you. It is also a good idea to have all of the relevant information on hand before you call customer service. This includes your IUC number, the Name on the Decoder, and any other relevant details. Having this information ready will help to make the process go more smoothly.
Another thing is that When you are talking to a customer service representative, you need to be polite and respectful. It is also a good idea to keep your cool, even if the situation is frustrating.
There are also a few things you shouldn’t do when talking to customer service. One is to yell or swear. This will only make the situation more difficult and is likely to make the customer service representative less likely to want to help you. It’s understandable to feel frustrated when speaking with customer service, especially if you’re not getting the help you need.
However, it’s important to remember that getting angry is not going to help the situation. If you start to feel frustrated, there are a few things you can do to try and diffuse the situation. One is to take a deep breath and count to ten. This will help to calm you down and make it easier to speak with the customer service representative. Last one is that you can hang up and call back later. This is often a good option if you are feeling too frustrated to continue speaking with customer service.
Originally posted 2024-01-09 21:13:13.
